GENERAL INFORMATION
Important: Our Customer Service department will enter your order by style number not item description. Pleaseverify your style number before placing your order.

SAMPLE POLICY
All single piece sample orders will receive EQP pricing less 10%.  Random samples when available will receive EQP pricing less 40%.  

SHIPPING SCHEDULE
Blank: 1–2 working days. For decorated items see specific decoration categories on pages 66-68. 

RUSH CHARGES
Expedited orders may be available: however applicable rush charges will apply. Please contact our Customer Service department for specific details. TRG Group will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

OVER / UNDER RUNS
We will make every effort to ship exact quantities on decorated products. However, we reserve the right to over or under ship up to 5% and bill accordingly.

DROP SHIPMENTS
Multiple drop shipments will incur a $5.00(X) charge per location plus freight.

CHANGES / CANCELLATION   
All changes/cancellations must be in writing. Verbal notification will not be accepted. Changes to order may affect ship dates as well as set up charges. No changes (increases, decreases, colors, etc.) will be accepted once production of your order has started. All claims and discrepancies must be reported within 5 days of receipt of merchandise.  Cancelled orders are subject to an $85.00(X) charge in addition to all other costs incurred up to cancellation including the cost of digitizing, screens, dies, proofs and sew-outs.

INSERTIONS 
$1.00(G) per item.

ARTWORK REQUIREMENTS
Vector artwork is required. Vector files are typically CDR, CDX, AI, or EPS files. For all decorating processes, we require clean, crisp, high resolution artwork. PMS numbers are required for production.  Text on embroidery should be no smaller than ¼" high.  If artwork is not supplied to these specifications, a minimum of $50.00(G) will be assessed. Artwork should be emailed to: corpart@trggrp.com.

PAPER PROOFS
A paper proof will be provided at no charge on all orders. Additional paper proofs will incur a $10.00(G) charge.

SWATCH PROOFS / SEW-OUTS
A swatch sew-out is provided free of charge on all new digitized designs. Additional sew-outs will incur a $15.00(G) charge, plus shipping charges.

VIRTUAL LOGO
Victorninox offers Technologo-enhanced virtual logo placement. You have the ability to see how your company’s logo looks on our travel and business gear with this exciting new technology. Visit www.trgcorporate.com for more information.

SHIPPING
F.O.B. Earth City, Missouri 63045.

RETURNS
Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, call Customer Service. The RA number must be clearly marked on the outside of each box.  

Once items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributor’s and decorator’s responsibility to verify shipments. A 5% restocking charge may be assessed for return of non-decorated goods at the discretion of TRG Group.  

All returns are to be shipped freight prepaid. Collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier.

PAYMENT TERMS
Net 30 days upon credit approval. We accept Visa, MasterCard & bank cards. First order, custom orders and large orders will require a deposit or pre-payment. Payments not received by the due date are subject to a late fee of 1.5% per month.

DECORATION

EMBROIDERY
12 piece minimum quantity. Absolute minimum of 6 pieces is available for an additional $25.00(G) plus our standard set up and run charges. Text on embroidery should be no smaller than ¼" high.

SET UP CHARGES
Digital File Charge:  $100(G)
Repeat Orders:  No digitize file charge on repeat orders if reorder occurs within 2 years.

Digitized files created for items such as T-shirts and caps may not be suitable for use on our products. Most digitized embroidery tapes can be accepted including Tajima, Barudan and Melco. An editing fee of $25.00(G) is required for any resizing greater than 10%. If additional copy needs to be added to a tape, an editing fee will apply. Call for quote.

PRODUCTION CHARGES

Stitches	<8000	8001 - 12000	>12000
	$4.00(G)	$5.00(G)	each additional 1000 stitches $.35(G)

Personalization $5.00(G) — no set up charge. 

Spec samples are available at EQP pricing less 40% plus a $50.00(G) set up charge; limit 3 samples per style plus standard run charge.

LEAD TIME
New Orders: 10 business days from art work/swatch approval.  
Repeat Orders: 5 business days from paper proof approval.  Add 3 business days for production proofs. 
Spec Sample Orders: 5 business days from paper proof approval. 

For more than 500 pieces, add 5 business days. For orders over 1,000 pieces, call customer service for delivery schedule. 

Delay in receiving artwork, size, location, etc. will delay your order. For color match, please specify PMS number or thread brand and color number. See artwork guidelines in general information section (above).

LASER ETCHING

Laser etching is available on our elegant and stylish ingot plates.  These plates can be placed on most items; see pages 62-64 of the 2009 catalog or additional image of item for line drawing.  12 piece minimum quantity. Absolute minimum of 6 pieces is available for an additional $25.00(G) plus our standard set up and run charges. Pre-purchased ingots can be inventoried by TRG Group for corporate catalog programs at no additional charge for a period of up to one year. 

Approximate ingot etching area:
Square Ingot: .75"w x .75"h
Large Square Ingot: 1"w x 1"h
Rectangle Ingot: 1.5"w x .75"h. 
Tracking ID Tag 1.5"w x 1"h

SET UP CHARGES
New Order: $100.00(G).  
Repeat Order: $50.00(G)

PRODUCTION CHARGES
A production fee of $5.75(G) applies for each ingot. 

Spec samples are available at EQP pricing liss 10% plus standard set up and run charge; limit three samples per style.

LEAD TIME
New Orders: 15 business days from paper proof approval.  
Repeat Orders: 10 business days from paper proof approval. 
Spec Sample Orders:  5 business days from paper proof approval.  

For more than 750 pieces add 5 business days. Ingot pricing includes application of ingot to product. 

Delay in receiving artwork, size, location, etc. will delay your order. See artwork guidelines in general information section (above).

PAD PRINTING 

INGOTS / TRACKING ID TAG / LEATHER LUGGAGE TAG

Pad printing is available in one to four colors or four color process on elegant and stylish ingot plates.  50 piece minimum quantity. Absolute minimum is available for an additional $25.00 (G) plus our standard set up and run charges.  PMS and Metallic Colors are available at $30.00 (G) each per run.  Pre-purchased ingots can be inventoried by TRG Group for corporate catalog programs at no additional charge for a period of up to one year.

Approximate imprint area:
Square Ingot: 15/16"w x 15/16"h
Large Square Ingot: 1 1/16"w x 1 1/16"h
Rectangle Ingot: 1 1/2"w x 15/16"h. 

SET UP & PRODUCTION CHARGES

Colors	50	250	500	1000
1 color (Set Up $60, Repeat $40) (G)	$5.00(G)	$4.75(G)	$4.50(G)	$4.25(G)
2 color (Set Up $120, Repeat $55) (G)	$5.10(G)	$4.85(G)	$4.60(G)	$4.35(G)
3 color (Set Up $180, Repeat $70) (G)	$5.20(G)	$4.95(G)	$4.70(G)	$4.45(G)
4 color (Set Up $240, Repeat $85) (G)	$5.30(G)	$5.05(G)	$4.80(G)	$4.55(G)
4 color process (Set Up $300, Repeat $100) (G)	$5.50(G)	$5.25(G)	$5.00(G)	$4.75(G)

Spec samples are available at EQP pricing liss 10% plus standard set up and run charge; limit three samples per style.

LEAD TIME
New Orders: 10 business days from paper proof approval.  
Repeat Orders: 5 business days from paper proof approval. 
Spec Sample Orders: 5 business days from paper proof approval. 

For orders more than 500 pieces add 5 business days. Ingot pricing includes application of ingot to product. 

Delay in receiving artwork, size, location, etc. will delay your order.  See artwork guidelines in general information section (above).

SCREENPRINTING

UMBRELLAS ONLY
30 piece minimum quantity.  Absolute minimum of 15 pieces available for an additional $25.00(G) plus our standard set up and run charges.

SET UP CHARGES
New orders: $50.00(G) per color.
Repeat orders: No charge if reorder occurs within two years of original order.

PRODUCTION CHARGES

A production fee of $2.50 applies.  One color maximum per location.

LEAD TIME
New Orders: 10 business days from paper proof approval.  
Repeat Orders: 5 business days from paper proof approval. 
Spec Sample Orders: 5 business days from paper proof approval.   

For orders more than 750 pieces add 5 business days.  For orders over 1,500 pieces call Customer Service for delivery schedule.

Delay in receiving artwork, size, location, etc. will delay your order.  See artwork guidelines in general information section (above).

3D RUBBER MOLDED PATCHES

50 piece minimum quantity. Less than minimum quantity is not available. Pre-purchased patches can be inventoried by TRG Group for corporate catalog programs at no additional charge for a period of up to one year.

SET UP CHARGES
Please contact Customer Service for set up, mold and production charges for 3D Rubber Molded Patches. You will need to provide artwork, size and PMS color when requesting a quote.  

Available in Oval, Circle, Rectangle and Square shapes. Patch preproduction samples available at $50.00(X) charge and standard run charge.

LEAD TIME
New and Repeat Orders: 5 weeks from paper proof approval.  

Add one week for production proof. For more than 500 pieces add 1 week. For more than 1000 pieces call customer service for delivery schedule.  Delay in receiving artwork, size, location, etc. will delay your order.  See artwork guidelines in general information section (above).

DEBOSSING

LEATHER BUSINESS CASES / PADFOLIO

Debossing is available on our Leather Business Cases, Padfolios and other items with leather touch points. Items suitable for debossing are listed on pages 52-56 of the catalog or in additional images of the item. 12 piece minimum quantity.  Absolute minimum of 6 pieces is available for an additional $25.00 (G) plus our standard set up and run charges.  

Monogramming is available in Plain Block font only. Letters will be ¼" high.

SET UP CHARGES
New Order: $75.00(G) 
Repeat Order: $25.00(G)

PRODUCTION CHARGES

Item	12+
Business Cases and Padfolios	$2.25 (G)
Monogramming (3 letters only)	$5.00 (G)

LEAD TIME
New Orders: 10 business days from artwork approval.
Repeat Orders: 5 business days from artwork approval. 
Spec Sample Orders: 5 business days from artwork approval. 

For more than 1,000 pieces add 5 business days.  For more than 2000 pieces call Customer Service for delivery schedule.  

Delay in receiving artwork, size,location, etc. will delay your order. See artwork guidelines in general information section (above).