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IMPORTANT: Our Customer Service Department will enter your order by style number not item description. Please verify your style number before placing your order.
Artwork should be emailed to: email@example.com. Vector artwork is required. Vector files are typically CDR, CDX, AI, or EPS files. For all decorating processes, we require clean, crisp, high resolution artwork. PMS numbers are required for production. Text on embroidery should be no smaller than 0.25" high. If artwork is not supplied to these specifications, a minimum of $50.00 (G) will be assessed.
CHANGES / CANCELLATIONS
All changes/cancellations must be in writing and confirmed by Customer Service; verbal notification will not be accepted. Changes to order may affect ship dates as well as set up charges. No changes (increases, decreases, colors, etc.) will be accepted once production of your order has started. All claims and discrepancies must be reported within 5 days of receipt of merchandise. Cancelled orders are subject to an $85.00 (X) charge in addition to all other costs incurred up to cancellation including the cost of digitizing, screens, dies, proofs and sew-outs.
Multiple drop shipments will incur a $5.00 (X) charge per location plus freight.
$1.00 (G) per item.
OVER / UNDER RUNS
We will make every effort to ship exact quantities on decorated products. However, we reserve the right to over or under ship up to 5% and bill accordingly.
A paper proof will be provided at no charge on all orders. Additional paper proofs will incur a $10.00 (G) charge.
Net 30 days terms available upon receipt of completed TRG Group Credit Application and credit approval.
First order, custom orders and large orders will require a deposit or pre-payment. We accept Visa, MasterCard, American Express & bank cards. Payments not received by the due date are subject to a late fee of 1.5% per month.
Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, call Customer Service. The RA number must be clearly marked on the outside of each box. Once items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributor’s and decorator’s responsibility to verify shipments. A 5% restocking charge may be assessed for return of non-decorated goods at the discretion of TRG Group. Return shipping is the responsibility of the distributor. All returns are to be shipped freight prepaid; collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier.
Expedited orders may be available; however applicable rush charges will apply. Please contact our Customer Service Department for specific details. TRG Group will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
All single piece sample orders will receive EQP pricing less 10%.
Spec samples are EQP pricing less 10% plus standard set up and run charge; limit 3 samples per style.
Note: Sample pricing does not apply to items with special pricing or closeouts.
Blank: 2–3 working days via regular ground service. For decorated items see specific decoration categories on the following pages.
F.O.B.: Bridgeton, MO 63044 or Warrenton, MO 63383
TRG Group will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.
SWATCH PROOFS / SEW-OUTS
A swatch sew-out is provided free of charge on all new digitized designs. Additional sew-outs will incur a $15.00 (G) charge, plus shipping charges.
Wenger offers Technologo-enhanced virtual logo placement. You have the ability to see how your company’s logo looks on our travel and business gear with this exciting technology.