general information

important: Our Customer Service Department will enter your order by style number not item description. Please verify your style number before placing your order.

artwork requirements

Artwork should be emailed to: corpart@trggrp.com. Vector artwork is required. Vector files are typically CDR, CDX, AI, or EPS files. For all decorating processes, we require clean, crisp, high resolution artwork. PMS numbers are required for production. Text on embroidery should be no smaller than 0.25" high. If artwork is not supplied to these specifications, a minimum of $50.00 (G) will be assessed.

Changes / cancellations

All changes/cancellations must be in writing and confirmed by Customer Service; verbal notification will not be accepted. Changes to order may affect ship dates as well as set up charges. No changes (increases, decreases, colors, etc.) will be accepted once production of your order has started. All claims and discrepancies must be reported within 5 days of receipt of merchandise. Cancelled orders are subject to an $85.00 (X) charge in addition to all other costs incurred up to cancellation including the cost of digitizing, screens, dies, proofs and sew-outs.

drop shipments

Multiple drop shipments will incur a $5.00 (X) charge per location plus freight.

e-mail

For orders: corporders@trggrp.com
For artwork: corpart@trggrp.com

insertions

$1.00 (G) per item.

over / under runs

We will make every effort to ship exact quantities on decorated products. However, we reserve the right to over or under ship up to 5% and bill accordingly.

paper proofs

A paper proof will be provided at no charge on all orders. Additional paper proofs will incur a $10.00 (G) charge.

payment terms

Net 30 days terms available upon receipt of completed TRG Group Credit Application
and credit approval.
First order, custom orders and large orders will require a deposit or pre-payment. We accept Visa, MasterCard & bank cards. Payments not received by the due date are subject to a late fee of 1.5% per month.

returns

Merchandise returns are not accepted without a return authorization number. To obtain a return authorization number, call Customer Service. The RA number must be clearly marked on the outside of each box.
Once items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For 3rd parties it is the distributor’s and decorator’s responsibility to verify shipments. A 5% restocking charge may be assessed for return of non-decorated goods at the discretion of TRG Group.
Return shipping is the responsibility of the distributor. All returns are to be shipped freight prepaid; collect shipments cannot be accepted. Any additional charges for storage and/or redelivery will be the responsibility of the distributor and should be settled directly with the freight carrier.

rush charges

Expedited orders may be available; however applicable rush charges will apply. Please contact our Customer Service Department for specific details. TRG Group will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

sample policy

All single piece sample orders will receive EQP pricing less 40%.
Spec samples are EQP pricing less 40% plus standard set up and run charge; limit 3 samples per style.

sell sheet wizard

Our Sell Sheet Wizard allows you to create custom-made sell sheets for any client. Visit www.trgcorporate.com for more information.

shipping

Blank: 2–3 working days via regular ground service. For decorated items see specific decoration
categories on the following pages.
F.O.B.: Bridgeton, MO 63044 or Warrenton, MO 63383
TRG Group will not be liable for delays in delivery or product availability due to customs, shipping or natural disasters.

swatch proofs / sew-outs

A swatch sew-out is provided free of charge on all new digitized designs. Additional sew-outs will incur a $15.00 (G) charge, plus shipping charges.

virtual logos

Victorinox offers Technologo-enhanced virtual logo placement. You have the ability to see how your company’s logo looks on our travel and business gear with this exciting technology. Visit www.trgcorporate.com for more information.

for more information

Please visit us at www.trgcorporate.com to view more of our product offering.